Customer Reviews For USA Express International

By A Tomli on 08/01/2018

Delivered quickly, picked up from front door. Excellent service.

THEY DELIVER!!!

By M.W.J. on 08/01/2018

It was my first time shipping to Pakistan for business so I was very apprehensive. It was a valuable and fragile item. I was so VERY pleased when it arrived (with notification) safe and sound days before schedule. My customer was so happy he left me 5 star review!!

Site needs an overhaul but the service ultimately delivers (pardon the pun).

By Citywoman on 07/01/2018

Parcel delivered;excellent shipping rate. Steps missing from website info. ALL questions need answers in a timely manner as promised. The process is confusing. A page with steps clearly laid out & notated paperwork shots would make it clearer. I was floundering on day 1, resorting to upper-case shouting into deep space. Needed a clear guide to a system actually quite simple (but not if you haven't used it before. eg. The label specified DHL, yet I was told to drop it off at FedEx.) Huge delay in answering questions. Dropped off the package, then a Fedex pickup guy arrived. System sorted and tracking, things then went smoothly. Then I read the package had been ‘delivered and signed for’ by someone anonymous ie. the package had just cleared its first stage at the depot handling it near LAX. Needed explanation. Now that I understand it – great process. Advice? parcelmonkey.com, get a technical writer. Thanks for getting the parcel to where it was heading and at a competitive rate

Customer Service sucks!

By Hammy on 07/01/2018

Customer service is terrible but I will use this service again because it is the most economical. If I find a company that offers similar rates I will switch.

Failure to collect package

By User on 06/01/2018

My package was not picked up on the date specified. I have not been contacted to reschedule. No one is replying to customer service chat.