Customer Reviews For USA Express International

By Stevenson Ranch California on 02/01/2018

5 stars because it is amazing that my package was delivered over the Christmas weekend from Los Angeles to Glasgow in 4 business days. The cost was half of what I found elsewhere, and I didn't find any other service with 5 business day delivery -- most others were 7 to 10 business days. The pickup and delivery were just like any other FedEx experience. Very easy. A few negatives. The tracking system did not show any results for the first five days. Made me nervous since I had never used this service before. Once tracking results did show up, it was updated regularly as the package made rapid progress on its journey. The other thing was about shipping supplies. I did not have one of those plastic re-sealable pouches to hold the shipping label and customs declarations. I asked my local FedEx office for one.

Allow extra time and be patient, especially over the holidays and weekends- but can be good!

By JC on 09/01/2018

My parcel wasn't picked up, and after that I almost went nuts trying to get hold of someone at the company, as the money had already been take out of my account. I tried for five days but could get no contact with a human. Occasionally I would get a response from a robot, telling me to 'start a ticket' by clicking on a button that doesn't exist on my page. I just thought the money was gone for good, and that even if they did pick up the parcel it would just get lost. BUT, After the 5 days someone got in touch with me -they'd been away over Xmas break. It would have been nice to have been told that! But after they got in touch they were good, they always got back to me by the next day. They picked up the parcel and now have provided all the FedEx and DHL tracking numbers so I feel safe. Update: Received package in good time- thanks!

Worst experience

By Reed Farley on 02/01/2018

Super horrible experience, company takes your money and has horrible customer service. I had an issue and tried to reach out to them through the "live chat" and reporting an issue AND through email, and never heard anything back. Now I'm out of my money and will have to reschedule with a DIFFERENT company all because of an issue literally caused by parcel monkey

By Roy on 02/01/2018

Great service. Very price competitive. The process is very straightforward and convenient.

Frustrating

By Michael Antoniou on 31/12/2017

Package us paid for but there trying to act like its a cod at destination. I have proof its already paid for , i didnt send a cod