Customer Reviews For Ground Drop Off
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Ground Drop Off
4.7 391128/02/2020 Sheila SikesBy Sheila Sikes on 28/02/2020
Sorry sorry sorry delivery outfit. Took my package into store after pickup driver refused to take it and three (3) days later it is still sitting there. Was given an expected delivery date and date has passed and still no delivery. Customer service is a joke. A complete waste of time and money.
Parcel Monkey replied on 02/03/2020
Hi Sheila,
Thank you for your feedback. We are very sorry to hear you were dissatisfied with the FedEx drop-off location used for this parcel.
Please remember that Parcel Monkey is a price comparison service, not a courier. We work with a network of different postal services and couriers to deliver your goods, but we have no control over their procedures and protocols.
Please note that you may reach out to us through the message thread for your order with any issues so that we may contact the carrier on your behalf to resolve them.
Please accept our apologies on behalf of FedEx for any inconvenience.
Kind regards,
Tasha -
Ground Drop Off
4.7 391527/02/2020 Nicolas Jonkmans
By Nicolas Jonkmans on 27/02/2020
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Ground Drop Off
4.7 391527/02/2020 Verified Customer
By Verified Customer on 27/02/2020
I have used this service several times to ship boxes up to 30 lbs within the United States. The rates are unbeatable and my packages have always been delivered in the shortest amount of time shown in the possible time frame. I will definitely use this service again!
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Ground Drop Off
4.7 391126/02/2020 Megan MacDonell
By Megan MacDonell on 26/02/2020
I shipped 4 boxes from 40-60 lbs. all 4 of them were so beat up that they were bursting with my items practically falling out and some pieces broken.
Parcel Monkey replied on 27/02/2020
Hi Megan,
Thank you for your feedback. We are very sorry to hear of the damage to your parcel.
If there is damage to the contents of your parcel, you may reach out to us via the message thread for this order so that we may begin the claims process on your behalf.
Kind regards,
Tasha -
Ground Drop Off
4.7 391526/02/2020 Tom Coleman
By Tom Coleman on 26/02/2020