Customer Reviews For UPS® Ground
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UPS® Ground
4.8 2958522/06/2024 Robert SpivakBy Robert Spivak on 22/06/2024
Excellent service at a great price
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UPS® Ground
4.8 2958521/06/2024 Freddy A
Pleasant Surprise
By Freddy A on 21/06/2024
Parcel monkey was excellent. I have not used it before. A great value surprisingly good service.
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UPS® Ground
4.8 2958220/06/2024 Anonymous
Delivered to wrong address, and needing to sign was untrue. Otherwise good.
By Anonymous on 20/06/2024
The price, speed, and sending experience were all great. The receiving experience was quite bad. They delivered to a neighbor. Luckily, we found the box and carted it back home.
UPS emailed the day before saying we needed someone to sign upon delivery (within a 5-hour window). But it seems this was not true, if they got the wrong house.
This was frustrating because we would be satisfied with miniscule fixes to their system, if they double-checked addresses and had a coordinated system so that emails, the website, and the delivery person agreed on whether signatures were required. (UPS made billions in profit last year and can surely afford a few programmers to clean up their codebase. Their package tracker reported a different deliver window from the email they sent.) Also, if they could make their delivery time windows significantly narrower, that would save a lot of time waiting at home for a doorbell. Also, they should report their "proof of delivery" photos with GPS geotags.Parcel Monkey replied on 21/06/2024
Hello,
Thank you for your detailed review. We're glad to hear that you were pleased with the price, speed, and sending experience. However, we're truly sorry to learn about the issues with the receiving experience. We understand how frustrating it can be when a package is delivered to the wrong address, and we appreciate your patience in retrieving it.
Your feedback about the discrepancies in delivery information and the need for more accurate address verification and signature requirements is invaluable. We agree that improvements in these areas would enhance the customer experience significantly.
We'll certainly pass your suggestions on to the carrier, including the ideas for narrower delivery windows and adding GPS geotags to proof of delivery photos.
Thank you again for your insights. We hope your future experiences will be much smoother.
Best regards,
The Parcel Monkey Team -
UPS® Ground
4.8 2958518/06/2024 Linda Alexander
Always Excellent
By Linda Alexander on 18/06/2024
Always excellent, on time and reliable. Never any problems at customs, unlike another service provider that gets you FEdUP and frustrated. This service is amazing and on time,
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UPS® Ground
4.8 2958517/06/2024 Pat Glaze
Wonderful Service.
By Pat Glaze on 17/06/2024
Great service with the best price.