Customer Reviews For UPS Worldwide Expedited®
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UPS Worldwide Expedited®
4.8 3495524/05/2024 Julie HBy Julie H on 24/05/2024
My package arrived safely & on time to Japan for my son’s birthday. Will definitely use this service again! Thank you!
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UPS Worldwide Expedited®
4.8 3495523/05/2024 Kiersten Jensen
By Kiersten Jensen on 23/05/2024
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UPS Worldwide Expedited®
4.8 3495123/05/2024 YaBa
Import taxes
By YaBa on 23/05/2024
I sent a parcel with my own used goods to my address in Germany using UPS. I stated on the declaration that all were used items and trusted that UPS/ customs would process them accordingly.
I followed the complicated directions to find exact codes for each item. This in itself took hours and should have been a red flag.
The parcel arrived within days, but I was billed an outrageous amount (about as much as the goods' value!). I ended up paying to not loose my stuff, but it has been a nightmare.
All items were processed and declared as goods for sale by UPS regardless of what I wrote on the form or the parcel.
I have been dealing with UPS for several weeks, but have been sent around in circles.
In the end shipping and incorrectly charged taxes cost me more than the items were worth!
My advice - find out about import taxes...Parcel Monkey replied on 24/05/2024
Dear YaBa,
Thank you for sharing your experience with us. We sincerely regret the inconvenience and frustration you've encountered.
We understand that dealing with customs declarations and the associated procedures can be challenging and time-consuming. The requirement to find exact codes for each item, while indeed complex, is a necessary step for all international shipments. These codes ensure compliance with customs regulations, which are mandated by government agencies, not the courier services.
Regarding the customs charges, it is important to note that all our shipments are sent DDU (Duties and Duties Unpaid). This means that any duties, taxes, or fees assessed by customs are the responsibility of the sender or recipient. We clearly indicate this during the booking process to ensure transparency and to help our customers make informed decisions.
We apologize for any confusion or inconvenience this may have caused. Your feedback is valuable to us, and we will use it to improve our communication and service.
If you have any further questions or need additional assistance, please feel free to reach out. We appreciate your understanding and thank you for choosing Parcel Monkey.
Kind regards,
The Parcel Monkey Team -
UPS Worldwide Expedited®
4.8 3495522/05/2024 Victor Medina
By Victor Medina on 22/05/2024
The package was delivered as promised.
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UPS Worldwide Expedited®
4.8 3495521/05/2024 Nick Anzalone
Highly Recommend
By Nick Anzalone on 21/05/2024
Fantastic service from the start to finish. Packages always get there on time and safe and sound. Prices are amazing.